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Learn the basics of CRM to increase your business sale and improve brand image among your customer base. Customers are the king of any business, therefore learning the best approaches to manage Customer Relationship is a key to success.


Benefits of the Course:

This course will enable you to understand the best practices, strategies and technologies that you should use to analyze customer interactions and achieve a successful business relationship with your customer base. Joining this course will help you learn the following elements of CRM;
  • Need for CRM to increase and retain customer base.
  • Learn CRM concepts, terms and practices.
  • Use of technology in CRM.
  • Strategies for customer retention and business sales growth.
  • Methods of tracking, analyzing and storing customer interaction date and metrics.

Course Currilcum

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